Privacy Policy

1. Introduction

Welcome to Chanom, a mobile charades game developed by Warat Kaweepornpoj ("we," "us," or "our"). This privacy policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application and related services.

2. Information We Collect

2.1 Account Information

You do not need an account to play Chanom. On iOS, you may optionally sign in with Apple, in which case we collect:

• Email address and display name provided by Apple (you may choose to hide your email)
• Profile photo (if you choose to upload one)

Whether or not you sign in, the app assigns your installation an anonymous identifier so that the categories you create can be saved and synced. This identifier is not linked to your name or email unless you sign in.

2.2 User-Generated Content

• Custom word categories and prompts you create in the app
• Photos saved from the app to your device (requires your permission)

2.3 Automatically Collected Information

• Device information (e.g., device type, operating system version)
• Usage data (e.g., game sessions, in-app purchases)
• Log data (e.g., access times, app crashes)
• Advertising identifier and ad interaction data, used to serve and measure ads in the free version of the app

3. How We Use Your Information

We use the collected information to:

• Create and manage your account
• Provide and improve Chanom and its features
• Generate AI-powered word suggestions through third-party AI services
• Personalize your gaming experience
• Send you notifications and updates (with your consent)
• Analyze usage and enhance our services
• Prevent fraud, abuse, and ensure app security

4. Third-Party Services

Chanom uses the following third-party services, each with their own privacy practices:

• Firebase (Google) — authentication, database, and hosting services
• Google Gemini — primary AI service for word generation; prompts you submit may be processed by Google's API
• OpenAI — fallback AI service for word generation; prompts may be processed by OpenAI's API when Gemini is unavailable
• Firebase Analytics & Crashlytics (Google) — usage analytics and crash reporting
• RevenueCat — processing and validation of in-app purchases
• Google AdMob — advertising in the free version of the app. We request non-personalized ads unless you have granted tracking permission on your device.

We recommend reviewing the privacy policies of these providers for full details on how they handle data.

5. Sharing of Your Information

We do not sell your personal information. We may share it only in the following situations:

• With third-party service providers necessary to operate the app (as listed above)
• With your consent
• To comply with legal obligations
• To protect our rights, privacy, safety, or property
• In connection with a business transfer, merger, or acquisition

6. Data Retention and Deletion

6.1 How long we keep your data

We keep each type of data only for as long as we need it for the purposes described in this policy. Specifically:

• Account information (account identifier, email address, display name, profile photo, where provided) — kept for as long as your account exists. Deleted within 30 days of a valid deletion request.
• Custom categories and prompts you create — kept for as long as your account exists. Deleted within 30 days of a valid deletion request.
• Data stored only on your device (game settings, saved word lists, sign-in state) — stays on your device until you delete it, clear the app's data, or uninstall the app. We have no remote access to it.
• Prompts sent for AI word generation — we do not store the text of your prompts on our servers once the generated words are returned to you. Google and OpenAI may retain them for a short period under their own policies (typically up to 30 days for abuse monitoring).
• Usage and analytics data — automatically deleted 14 months after collection.
• Crash and error logs — automatically deleted 90 days after collection.
• Advertising data — we do not store advertising identifiers on our own servers. Google AdMob retains this data under its own policies; you can reset or limit your advertising identifier at any time in your device settings.
• In-app purchase records — kept for as long as required by applicable tax, accounting, and consumer-protection law (typically up to 7 years). These records cannot be deleted on request while that legal obligation applies.
• Inactive accounts — if an account is not used for 24 consecutive months, we may delete the account and its associated data.

6.2 How to have your data deleted

You can ask us to delete your account and the data associated with it at any time, free of charge. Full instructions are on our Delete Your Data page, and in summary:

• By email — send a request to winwanwon123@gmail.com with the subject "Delete my data". Please send it from the email address linked to your account, or include your in-app user ID so we can identify your data. We will acknowledge your request within 7 days and complete the deletion within 30 days.
• To delete the data held on your device — uninstall Chanom, or on Android go to Settings → Apps → Chanom → Storage → Clear data. On iOS, deleting the app removes its data.

6.3 What deletion covers

When we delete your account, we permanently remove your account record, your profile photo, the custom categories and prompts you created, and the analytics identifiers linked to you. Deleted data is also purged from our backups within 90 days.

We may retain a limited amount of information after deletion where we are legally required to do so (for example, purchase and tax records), or in aggregated and anonymized form that can no longer be used to identify you.

7. Security

We take reasonable measures to protect your information from unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Chanom is intended for a general audience and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy within the app. Your continued use of the app after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at winwanwon123@gmail.com.

11. Consent

By using Chanom, you consent to the terms of this privacy policy.